Terms & Conditions for Accommodation

Applies to all Ooostel2.be locations: Brussels, Zaventem, Leuven

The Dutch version of these Terms and Conditions is the only legally binding version.

This English version is provided for convenience only.
Version: 2025

 

  1. Definitions
  • Ooostel2.be: The accommodation operator ICV BV, Kwatrechtstraat 42/2, 1030 Schaarbeek, Belgium (BE0666.795.519).
  • Guest: Any person staying in the accommodation.
  • Reservation Holder: The person who makes the booking.
  • Mid-term Stay: Stays of 91 days or more, subject to separate legal framework (not residential tenancy).
  • OTA: Online Travel Agencies (Booking.com, Airbnb, Expedia).
  • Property: All rooms, common areas, surroundings, and facilities operated by Ooostel2.be.
  1. Scope

(1) These terms apply to all accommodation services provided at all Ooostel2.be locations.
(2) A reservation constitutes a legally binding accommodation contract.
(3) For bookings made through OTA platforms, the OTA’s own cancellation and payment rules apply in priority to this file.
(4) We do not accept unaccompanied minors under 18. Identification is required for all guests.
(5) Smoking, vaping and open flames are strictly prohibited throughout the property. A €200 fine applies for every confirmed violation.

  1. Formation of the Contract

(1) Direct bookings: the contract enters into force automatically upon confirmation by our booking system.
(2) OTA bookings: the contract enters into force upon receipt of the OTA confirmation.
(3) If a third party books on behalf of a guest, both remain jointly and severally liable.

  1. Services and Prices

(1) Ooostel2.be provides the reserved room type and the services indicated in the booking confirmation.
(2) Prices include VAT and compulsory taxes applicable at the time of booking.
(3) If VAT or legal taxes change before the stay begins, prices may be adjusted according to Belgian law.
(4) Physical keys or digital access solutions may differ per location. Loss of a physical key results in a €100 replacement fee.
(5) For stays longer than 7 nights, Ooostel2.be may require full prepayment or a deposit prior to arrival.

  1. Payment Terms

(1) Payments must be settled before check-in unless specified otherwise.
(2) Late payments accrue statutory interest at the rate published annually by the Belgian authorities.
(3) Bank fees are at the expense of the guest.
(4) Invoices are provided upon request. Invoicing to companies requires prior written approval.

  1. Cancellation and No-Show

Direct bookings

  • Free cancellation up to 30 days before arrival, unless a different rate is selected.
  • Promotional, discounted or “non-refundable” rates are not refundable.

Procedure

Cancellations must be submitted by email.
If the guest does not check in, the full reservation amount is due.

  1. Cancellation by Ooostel2.be

Ooostel2.be may cancel the reservation if:

  • the required prepayment or deposit remains unpaid,
  • force majeure makes operation impossible (fire, flooding, governmental closure),
  • the booking is made with incorrect identity details,
  • safety, security or behaviour concerns endanger other guests or staff,
  • the guest has outstanding unpaid balances from previous stays.

No compensation is owed if cancellation is justified.

  1. Check-in and Check-out
  • Check-in: from 3:00 PM / Check-out: before 11:00 AM
    Late check-out until 2:00 PM may be available for direct bookings (fee applies).

If checkout is delayed:

  • Until 6:00 PM → 50% of daily rate / After 6:00 PM → 100% of daily rate 
  1. Guest Responsibilities

The guest must:

  • treat the room and property with care,
  • respect noise rules and other guests’ comfort,
  • follow instructions related to keys or digital access,
  • immediately report damages or malfunctions,
  • ensure all visitors register if required by Belgian legislation.
  1. Liability

Ooostel2.be

(1) Ooostel2.be is liable only for damages resulting from intentional or gross negligence.
(2) Liability for death, physical injury or essential contractual obligations remains as required by law.
(3) Ooostel2.be is liable for guests’ property only as provided by the Belgian Hotelkeepers Act (1972).

Guest

The guest is liable for:

  • intentional or negligent damage,
  • misuse of equipment,
  • smoking penalties,
  • contamination requiring deep cleaning.
  1. Bicycles, E-bikes and E-scooters

Parking does not constitute a custody agreement. Ooostel2.be is not liable for theft or damage unless caused by gross negligence.

  1. Mail and Packages

Post or parcels received for guests are handled with care and may be forwarded for a fee. Liability is limited to cases of gross negligence.

  1. Data Protection

Processing of identity documents, reservation information, camera images and communication is governed by the Ooostel2.be Privacy Policy (2025) referenced below.

  1. Jurisdiction

Belgian law applies.
Courts of Brussels have exclusive jurisdiction.

 

  1. Final Provisions

If any provision becomes invalid, the remaining provisions stay in force.
Use of the Ooostel2.be name, logo or images requires written permission.

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