Privacy Policy (Ooostel2.be – 2025)
Compliant with GDPR & Belgian Law
- Data Controller
ICV BV (Ooostel2.be)
Kwatrechtstraat 42/2, 1030 Schaarbeek
BE 0666.795.519
Email: info@ooostel2.be
- Types of Data We Process
We process the following categories:
- Identification data (name, date of birth, nationality)
- Copy of ID or passport (required for mid-term stays & legal verification)
- Contact information (email, phone)
- Reservation and payment details
- Access logs (digital code usage where applicable)
- Camera footage from common areas
- Communication via email or booking channels
- Technical data (IP address, device type)
- Legal Basis for Processing
We process data under:
- Performance of a contract (check-in, stay management)
- Legal obligation (guest registration, safety regulations, accounting)
- Legitimate interest (security, fraud prevention, access control)
- Consent (when required for non-essential data)
- Why We Process Your Data
We use personal data for:
- Managing reservations and customer accounts
- Verifying identity during check-in
- Issuing access keys or digital codes
- Payment processing and invoicing
- Security monitoring (camera footage)
- Guest communication
- Legal compliance (police checks, tax rules)
- Digital Access and Security
Some locations use digital access systems that log the time a code is used.
This is necessary for:
- security and traceability,
- preventing unauthorised access,
- troubleshooting access errors.
We do not track movements within rooms.
- Camera Surveillance
Cameras are installed only in common areas, never inside rooms.
Footage is stored for maximum 30 days, unless required for incident investigation.
- Who Has Access to Your Data
Your data may be shared with:
- our PMS provider (RoomRaccoon / Lobbi by Mancloud)
- payment processors
- email service providers
- law enforcement (when legally required)
- maintenance or IT partners under confidentiality clauses
No data is sold or sent to advertising companies.
- Storage Period
We retain:
- ID documents: up to 30 days after check-in (legal check)
- Reservation & billing data: 7 years (accounting law)
- Camera footage: 30 days
- Communication: 1 year
- Access logs: 90 days
- Your Rights
Guests may request:
- access to their data
- correction
- deletion (when legally allowed)
- restriction of processing
- objection
- data portability (if applicable)
Requests: privacy@ooostel2.be
- International Transfers
Data held by service providers outside the EU is protected by:
- EU adequacy decisions, or
- standard contractual clauses (SCCs).
- Data Security
We apply industry-standard technical and organisational measures:
- encrypted storage
- access control
- logging
- regular audits
- restricted employee access
- Changes to This Policy
We may update this policy to comply with new regulations.
Latest version is always available on our website.
Last update: 2025