Adapted to the new European normative of General Data Protection Regulation (GDPR).

1.     Introduction

The owner of this website is ICV BVBA, a Belgian company with registered address at Leuvense Steenweg 31, 1210 Sint-Joost-ten-Node (Belgium), VAT number BE0666.795.519.

2.     Terms and conditions of use

Access to this website is the sole responsibility of the users. It does not imply that any kind of business relationship has been entered into between ICV BVBA. and the user and requires users to be aware of and accept the terms and conditions of use. Should you choose not to accept them, please do not use this website. The information that appears on this website is that posted on the date of its latest update. ICV BVBA reserves the right to update, modify or remove information on this website. Should any of the clauses in these terms and conditions be declared void or unenforceable, the rest of the terms and conditions of use shall remain as set forth herein.

3.     Obligations the users

In general, the users must at all times act in compliance with the law, standards of good conduct and requirements of good faith by exercising due diligence, and refraining from using the website in any way that could prevent, damage or disrupt the proper working of the website, the assets or rights of ICV BVBA, its suppliers, the rest of the users or any third person in general.

4.     Personal data protection

4.1. Data Controller

Who is the controller of your personal data?

Identity:  ICV BVBA

Postal address: Leuvense Steenweg 31, 1210 Sint-Joost-ten-Node (Belgium)


4.2. What personal data is collected?

At various times, we will be obliged to ask you, as an ICV BVBA customer, for information about you such as:

  • Contact details (for example, last name, first name, telephone number, email)
  • Personal information (for example, date of birth, nationality)
  • Your credit card number (for transaction and reservation purposes)
  • Your arrival and departure dates
  • Your preferences and interests (for example, smoking or non-smoking room, preferred floor, type of bedding, cultural interests)
  • Your questions/comments, during or following a stay in one of our establishments.

We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation.

Moreover, depending on applicable local laws, other information could be considered sensitive, such as your credit card number, your leisure activities, personal activities and hobbies, and whether or not you are a smoker. We may be obliged to collect such information in order to meet your requirements or provide you with an appropriate service. In this case, depending on the laws in force in certain countries, your prior consent may be required with regard to the collection of sensitive information.

4.3. When is your personal data collected?

Personal data may be collected on a variety of occasions, including:

Hotel activities:

  • Booking a room
  • Checking-in and paying
  • Requests, complaints and/or disputes.
  • Filling in the guest registration form Transmission of information from third parties:
  • Tour operators, travel agencies, GDS reservation systems, and others Internet activities:
  • Online forms (online reservation, questionnaires, ICV BVBA pages on social networks, network login devices such as Facebook login etc.).

4.4. Information Security

We take information security seriously and have established appropriate security measures to safeguard the integrity, availability and confidentiality of your personal data. Access to your personal information is limited to employees who have a professional need for such access. We will provide training to employees and third parties where relevant to promote awareness of the ICV BVBA privacy policy and procedures

4.5.   Purposes

Why do we process your personal data?

Pursuant to the provisions of European General Data Protection Regulation 2016/679 we inform you that at ICV BVBA we process the data you provide for the following purposes:

  1. Attend to and manage the product and service requests afforded by our accommodations over including bank details storage and management to handle your booking.
  2. Management of our services, including reminders, technical notices, updates and safety alerts, among others.
  3. Record and manage the online incident solution, including our customer service portfolio to process your request.
  4. Assign your personal data to the parent to be able to send you commercial communications and advertising and offer you leisure and travel services and promotions offered by the chain’s hotels. The parent can send you commercial communications by electronic means such as email or SMS, among others, or by postal mail.
  5. Prepare a commercial profile to be able to show you advertising adapted to your tastes. ICV BVBA will prepare your commercial profile based on the information you supply and on what you do during your stays in our hotels. No automated decisions will be taken on the basis of the profile which have legal effects or meanings for you. Please bear in mind that studying your user behaviour lets us improve your experience at ICV BVBA accommodations.
  6. Prevention of abuse and fraud in the use of our services (e.g., fraudulent activities, denial-of-service attacks, sending of spam, among others).
  7. Data assignment to public organisations and authorities when required in accordance with legal and regulatory provisions.

4.6.   Data retention period

How long will we keep your personal data?

Your data will be kept while the contractual and commercial relationship lasts or until you seek its elimination, and for the time needed to comply with legal obligations.

4.7. Recipients

To which recipients can your data be disclosed?

Your data may be disclosed to third parties in the following circumstances:

  • Your personal data may be processed by suppliers who provide services to ICV BVBA. ICV BVBA has signed the relevant data processing contracts with each of the suppliers who provide services to ICV BVBA to ensure that your personal data are processed pursuant to the applicable regulations.
  • Your personal data will be assigned to the Parent company in order to send you commercial communications and advertising so long as your consent has been obtained and for internal administrative purposes.
  • Your data may also be assigned when there is a legal obligation.

4.8. Rights

What rights do you have when you provide us with personal data?

You have the right to obtain confirmation regarding whether ICV BVBA is processing personal data that concern you or not.

You also have the right to access your personal data and to seek the rectification of imprecise data or, where applicable, request their elimination when, among other reasons, the data are no longer needed for the purposes for which they were collected. In certain circumstances, you may seek the limitation of the processing of your data, in which case we can only keep them to exercise or defend ourselves against complaints. Also, under certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. ICV BVBA will stop processing the data except where there are compelling legitimate grounds or to exercise or defend itself against potential complaints.

You may also exercise the right to data portability and to withdraw consent at any time without that affecting the legality of processing operations based on consent given prior to withdrawal.

If you wish to exercise any of your rights, you can contact us through the enabled links you will find on ICV BVBA emails and communications or on your user account. Alternatively, you can write to us at the following address:

Addressing it to Customer Service and writing “Data Protection” on the subject. Remember to supply as much information as possible about your request: Full name, email address used for the account and website your request is made in regard to. Finally, we inform you that you can address the Belgium Data Protection Agency and other competent public organisations for any claim arising from the processing of your personal data.

5.     Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6.     Links to third-party websites

It is strictly prohibited to add hyperlinks for commercial purposes on third-party web pages that redirect users to our website without the prior consent of ICV BVBA. Under no circumstances do hyperlinks on third-party websites imply that their owners have business or trading relations with us, nor that ICV BVBA. has accepted their contents or services. In any event ICV BVBA. may not be held liable for the use of the content on third-party websites that have links to ours.

7.     Miscellaneous

You are not obligated to provide us with any information and personal data about you. However, in some cases, we will not be able to provide you with some of our services or products if we are not allowed to process your personal data.

8.     Contact details

If you have any questions or concerns about our privacy policies or our processing of your personal data, please contact us:


Address: Leuvense Steenweg 31, 1210 Sint-Joost-ten-Node (Belgium)

VAT: BE0666.795.519